Collecting and using personal data
Personal data means any information relating to you, directly or indirectly, as a natural person that we collect and process to carry out the contract we have entered into with a natural person or contact the person and fulfil obligations arising from law.
Personal data may be collected by the following means:
• when you submit contact details (incl. your name, personal identification code, postal address, telephone number, e-mail address, preferred channel of contact) on our web page or at some other location (e.g. office);
• when you use the web site, we collect data from the client account information or cookies;
• when you make a purchase or place an order at our shop or e-shop, the contact data of the person or information about the person`s buying preferences are saved (In certain sections of the web page we may ask you to submit freely personal data and personal information. The requested personal data may be your name, address, postal code, e-mail address, telephone number and other information).
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
Collecting other information
We also collect unidentifiable data, i.e. data that cannot be attributed to a specific person (gender, age, language preference, location).
Using and storing collected personal data
Collected personal data help us share news about products, campaigns and future events with our clients. A client that prefers not to be in our newsletter list or receive notifications can always remove himself or herself from the group of addressees.
We can also use the collected personal data to deliver the goods or fulfil the obligations we have assumed before the client.
To better service our clients, we may disclose information about individual users to a third party that provides us services and is under a contractual obligation to keep the shared information confidential. For example, a third party may be our partner whose function is to edit content or provide translation services.
We keep the client`s personal data until termination of the relevant client contract. The data that we are required to store subject to legal acts (e.g. accounting data) we keep in accordance with the relevant legal requirements.
Personal data protection
We take all precautions (incl. administrative, technical and physical measures) to protect the clients’ personal data. Only authorised persons have access to change and process the data.
The client has the right to demand no further processing of his or her personal data, information about use of the data and transmission of the data to him or her or a third person in a commonly used format. To prevent misuse of client data and protect the client`s rights, applications are allowed to be submitted only in a format that allows identifying the applicant (digitally signed or personally signed at an office). We have the right to respond to such applications within 30 days.
We deem a request to end processing of personal data as an application to terminate the relevant client contract.
All personal data of the client disclosed when he or she visits the web page and enters into contracts are considered confidential information. An encrypted data exchange channel ensures security of personal data of a web page visitor.
To protect your data, you have always the right to contact the Estonian Data Protection Inspectorate or go to court. The Estonian Data Protection Inspectorate is a public authority that can be contacted on subjects related to personal data topics for consultation or to get help.
What is a cookie?
A cookie is a small text file that is saved into your device when you visit a web page.
Cookies help us offer better user experience on our web page; for example, cookies help us remember your earlier visits and choices made on the web page.
– to collect information about user habits and statistical data;
– to remember the user`s preferences and settings;
– to forward more suitable offers to meet the user`s needs better and marketing messages;
– to collect information necessary for web page development;
– to log in, personalise the page and fill in the forms;
– to share the content on the page more easily in social media;
– to offer content (Facebook, Google).
A user can delete the cookies saved into his or her device and in advance restrict saving cookies into his or her device. To do that, the user has to change the privacy settings of his or her web browser.
You can find more detailed instructions in the user manual of the particular web browser.
NB! If you choose to block cookies, we cannot ensure correct functioning of the home page.
Which type of cookies we use?
Session cookies or temporary cookies are used each time you visit our web page and they are erased after the web browser is closed. For example, temporary cookies are used to remember the language choice on a network page and the content of a shopping cart.
Permanent cookies will remain in the user`s device after the web page is closed. Permanent cookies have different expiry periods and some of them will remain in the device for days, months or even years. For example, permanent cookies are used to remember the user`s preferences and to save the user name and the password so that the user does not need to log in at every visit.
Third party cookies