Privacy policy

Personal data means any information relating to you, directly or indirectly, as a natural person that we collect and process to carry out the contract we have entered into with a natural person or contact the person and fulfil obligations arising from law.

Personal data may be collected by the following means:
• when you submit contact details (incl. your name, personal identification code, postal address, telephone number, e-mail address, preferred channel of contact) on our web page or at some other location (e.g. office);
• when you use the web site, we collect data from the client account information or cookies;
• when you make a purchase or place an order at our shop or e-shop, the contact data of the person or information about the person`s buying preferences are saved (In certain sections of the web page we may ask you to submit freely personal data and personal information. The requested personal data may be your name, address, postal code, e-mail address, telephone number and other information).

Additionally, we use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Collecting other information
We also collect unidentifiable data, i.e. data that cannot be attributed to a specific person (gender, age, language preference, location).
We may also collect data on how the client uses our web site. These data are aggregated and used to provide our clients with more useful information. These aggregate data help us to learn which parts of the web site and products and services are most interesting for our clients. Aggregate data are deemed unidentifiable data in this privacy policy.

Collected personal data help us share news about products, campaigns and future events with our clients. A client that prefers not to be in our newsletter list or receive notifications can always remove himself or herself from the group of addressees.

We can also use the collected personal data to deliver the goods or fulfil the obligations we have assumed before the client.

By agreeing to the conditions of the privacy policy, the client gives his or her consent for automated processing of his or her personal data. You can always withdraw your consent on our home page or by submitting an application in a format which can be reproduced in writing. The application and withdrawal of the consent do not have any retroactive effect.

To better service our clients, we may disclose information about individual users to a third party that provides us services and is under a contractual obligation to keep the shared information confidential. For example, a third party may be our partner whose function is to edit content or provide translation services.

We keep the client`s personal data until termination of the relevant client contract. The data that we are required to store subject to legal acts (e.g. accounting data) we keep in accordance with the relevant legal requirements.

We take all precautions (incl. administrative, technical and physical measures) to protect the clients’ personal data. Only authorised persons have access to change and process the data.

If you believe that your personal data have been processed not in compliance with this privacy policy or there is a threat that your data may have leaked to strangers, please let us know about it immediately. This is the only way we can keep potential damage as little as possible.

The client has the right to demand no further processing of his or her personal data, information about use of the data and transmission of the data to him or her or a third person in a commonly used format. To prevent misuse of client data and protect the client`s rights, applications are allowed to be submitted only in a format that allows identifying the applicant (digitally signed or personally signed at an office). We have the right to respond to such applications within 30 days.

We deem a request to end processing of personal data as an application to terminate the relevant client contract.

Security
All personal data of the client disclosed when he or she visits the web page and enters into contracts are considered confidential information. An encrypted data exchange channel ensures security of personal data of a web page visitor.

By using our web site or filling in our loyal client application, you confirm that you have read these principles and conditions and agree to them. We reserve the right to change the general terms and conditions of the privacy policy, if necessary. We notify all loyal clients of such change and give our best to keep our privacy policy updated and available to you on our home page.

The controller of the client`s personal data is Liven AS. If you have any questions or concerns in relation to the privacy policy or data processing, please contact us at the address info@liven.ee.

To protect your data, you have always the right to contact the Estonian Data Protection Inspectorate or go to court. The Estonian Data Protection Inspectorate is a public authority that can be contacted on subjects related to personal data topics for consultation or to get help.

We use cookies to offer you the best possible user experience on our web page.

What is a cookie?
A cookie is a small text file that is saved into your device when you visit a web page.

Why do we use cookies?
Cookies help us offer better user experience on our web page; for example, cookies help us remember your earlier visits and choices made on the web page.
When you use the web page, you agree that we use cookies:
– to collect information about user habits and statistical data;
– to remember the user`s preferences and settings;
– to forward more suitable offers to meet the user`s needs better and marketing messages;
– to collect information necessary for web page development;
– to log in, personalise the page and fill in the forms;
– to share the content on the page more easily in social media;
– to offer content (Facebook, Google).

How to limit use of cookies and delete them?

A user can delete the cookies saved into his or her device and in advance restrict saving cookies into his or her device. To do that, the user has to change the privacy settings of his or her web browser.
You can find more detailed instructions in the user manual of the particular web browser.

NB! If you choose to block cookies, we cannot ensure correct functioning of the home page.

More information about cookies is available at the web page: here or here.

Session cookies
Session cookies or temporary cookies are used each time you visit our web page and they are erased after the web browser is closed. For example, temporary cookies are used to remember the language choice on a network page and the content of a shopping cart.

Permanent cookies
Permanent cookies will remain in the user`s device after the web page is closed. Permanent cookies have different expiry periods and some of them will remain in the device for days, months or even years. For example, permanent cookies are used to remember the user`s preferences and to save the user name and the password so that the user does not need to log in at every visit.

Third party cookies
Third party cookies are used on our page to offer quality content, collect statistical data and show advertisements. You can read the privacy policy and conditions of third parties on the producer page of the cookie.

List of third party cookies:
– You can read the terms and conditions of Facebook cookies here;
– You can read the terms and conditions of Google cookies here.