We are committed to protecting the privacy of our clients and users. In order to fulfil our promise, we have prepared these privacy policy principles that explain how we collect, use, disclose, transfer and keep client data. We use the Internet in compliance with all appropriate activities and relevant legislation of the European Union and the Republic of Estonia.
Personal data means any information relating to you, directly or indirectly, as a natural person that we collect and process to carry out the contract we have entered into with a natural person or contact the person and fulfil obligations arising from law.
Personal data may be collected by the following means:
• when you submit contact details (incl. your name, personal identification code, postal address, telephone number, e-mail address, preferred channel of contact) on our web page or at some other location (e.g. office);
• when you use the web site, we collect data from the client account information or cookies;
• when you make a purchase or place an order at our shop or e-shop, the contact data of the person or information about the person`s buying preferences are saved (In certain sections of the web page we may ask you to voluntarily provide personal data and personal information. The requested personal data may be your name, address, postal code, e-mail address, telephone number and other information).
Additionally, we use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session andstored in a form that does not allow re-identification), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
Collecting other information
We also collect unidentifiable data, i.e. data that cannot be attributed to a specific person (gender, age, language preference, location).
We may also collect data on how the client uses our web site. These data are aggregated and used to provide our clients with more useful information. These aggregate data help us to learn which parts of the web site and products and services are most interesting for our clients. Aggregate data are deemed unidentifiable data in this privacy policy.
Collected personal data help us share news about products, campaigns and future events with our clients. A client that prefers not to be in our newsletter list or receive notifications can always remove himself or herself from the group of addressees.
We can also use the collected personal data to deliver the goods or fulfil the obligations we have assumed before the client.
By agreeing to the conditions of the privacy policy, the client gives his or her consent for automated processing of his or her personal data. You can always withdraw your consent on our home page or by submitting an application in a format which can be reproduced in writing. The application and withdrawal of the consent do not have any retroactive effect.
In order to provide better service to our clients, we may disclose information about individual users to a third party that provides us services and is under a contractual obligation to keep the shared information confidential. For example, a third party may be our partner whose function is to edit content or provide translation services.
We keep the client`s personal data until termination of the relevant client contract. The data that we are required to store subject to legal acts (e.g. accounting data) we keep in accordance with the relevant legal requirements.
We implement all necessary precautionary measures (including administrative, technical and physical safeguards) to protect clients’ personal data. Access to modify and process data is restricted to authorised persons only.
If you suspect that your personal data have been processed contrary to this Privacy Policy or that there is a risk of unauthorised disclosure to third parties, please inform us immediately. Only in this way can we minimise potential damage.
The client has the right to request the cessation of processing of their personal data, to obtain information about the use of their data, and to request the transfer of their data to themselves or to a third party in a commonly used format. To prevent misuse of client data and rights, requests may only be submitted in a format that allows identification of the applicant (digitally signed or signed in person at our office). We have the right to respond to such requests within 30 days.
A request to cease the processing of personal data shall be treated as a request to terminate the loyalty client agreement.
Security
All personal data disclosed during visits to the website or when entering into contracts are treated as confidential information. An encrypted data transmission channel ensures the security of website visitors’ personal data.
By using our website or submitting a loyalty client application, you confirm that you have read and agreed to these principles and terms. We reserve the right to amend the general terms of the Privacy Policy where necessary, informing all loyalty clients accordingly. We will make every effort to keep our Privacy Policy up to date and available to you on our website.
The controller of the client’s personal data is Liven AS. If you have any questions or concerns regarding this Privacy Policy or the processing of personal data, please contact us at info@liven.ee.
You always have the right to contact the Estonian Data Protection Inspectorate or seek judicial remedy to protect your personal data. The Estonian Data Protection Inspectorate is a public authority that may be contacted for consultation or assistance on matters relating to personal data protection.
In order to provide you with the best possible user experience on our website, we use cookies.
What is a cookie?
A cookie is a small text file that is stored on your device when you visit a website.
Why do we use cookies?
Thanks to the use of cookies, we can provide a better user experience on our website; for example, cookies help remember your previous visits and choices made on the website.
By using the website, you agree to our use of cookies:
– to collect information about user habits and statistical data;
– to remember user preferences and settings;
– to provide offers and marketing messages better suited to the user’s needs;
– to collect information necessary for the development of the website;
– to enable login, personalise the page and complete forms;
– to facilitate easier sharing of content on social media;
– to provide content (e.g. Facebook, Google).
How can you restrict and delete cookies?
Users may delete cookies stored on their device and prevent cookies from being stored on their device in advance by adjusting their web browser’s privacy settings.
Detailed instructions can be found in the user manual of the respective web browser.
NB! If you choose to block cookies, we cannot guarantee the proper functioning of the website.
More information about cookies is available at this website or this website.
Session cookies
Session cookies, also known as temporary cookies, are used each time you visit our website and are deleted after you close your web browser. Temporary cookies are used, for example, to remember the language selection on the website and the contents of the shopping cart.
Persistent cookies
Persistent cookies remain on the user’s device even after the website has been closed. Persistent cookies have different expiration periods and some of them may remain on the user’s device for days, months, or even years. Persistent cookies are used, for example, to remember user preferences and to store the username and password so that the user does not have to log in again with each visit.
Third-party cookies:
Third-party cookies are used on our website to provide higher-quality content, collect statistics, and display advertisements. You can review the privacy policies and terms of third parties on the website of the respective cookie provider.
List of third-party cookies:
– You can review Facebook’s cookie terms here;
– You can review Google’s cookie terms here.
